SHIPPING & RETURNS

SHIPMENTS


Desde la tienda online se pueden comprar y enviar artículos a particulares de toda Europa. Si quiere distribuir nuestro producto en su local, ya sea dentro o fuera de España, póngase en contacto con nosotros al mail [email protected] o a través del apartado “contacto” de esta misma web. Una vez realizado el envío, no está permitido realizar ningún cambio, ni en el contenido del carrito, ni en la dirección del envío, salvo que sea expresamente aceptado por ambas partes y el cliente corra con los gastos del posible envío ya realizado y su posible devolución.

As long as the order has not left our facilities and it has not involved any expense for the company, we will try to make all the modifications and returns that you need.

How long will it take for my order to arrive?

  • 24-48 business hours to all Peninsular Spain and Portugal, are express shipments with tracking number and loss insurance.
  • 48h-96h business days to the rest of Europe, also express and with tracking number, loss insurance and DUA management included.


Shipments to mainland Spain and Portugal will be made by the GLS transport company, which picks up the packages every working day at 6:00 p.m.

In addition, we are responsible if in the end it does not arrive, we could verify what has happened and send the order again without any added cost. The tracking number should arrive in the confirmation email of your order, and this is the one that has to be entered in http://www.gls-spain.es y en todo momento podrás saber donde está el pedido y tener una estimación de cuando va a llegar. Cuando veas “en reparto” significa que lo tiene ya la última furgoneta en tu ciudad ^^

If for whatever reason you do not receive the order confirmation email or do not have access to the tracking number, you can ask us at any time by writing an email to [email protected]

If for any manufacturing reason the order has to be delayed, we will contact you to let you know. This type of shipment has a tracking number but it is not possible to change the address once the shipment has been made. In case of having the wrong address, try to tell us as soon as possible to see if we still have time to change it and / or find the best solution.

What is the shipping cost?

Shipping costs are not included in the price of the items. These will appear broken down in the summary of your purchase. The expenses will be:

  • 3,95€ for all Barcelona orders under 40€
  • 4,25€ for all orders within Catalonia that are not the province of Barcelona (Girona, Lleida and Tarragona) under 40€
  • 4,75€ for all order from the Peninsula under 40€
  • 8€ for all orders to the Balearic Islands under 50€
  • 7,75€ for all orders to Portugal under 50€
  • 9€ for all otders to Ceuta, Las Palmas, Melilla and Santa Cruz de Tenerife under 50€
  • 12€ for Zone 1 - Europe: Germany, Austria, Belgium, Denmark, France, Italy, Luxembourg, the Netherlands and the Czech Republic under 70€
  • 13,50€ for Zone 2 - Europe: Slovakia, Slovenia, Poland and Switzerland under 75€
  • 20€ ffor Zone 3 - Europe: Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland. Latvia, Lithuania, United Kingdom and Sweden under 85€
  • 26,50€ for Zone 4 - Europe: Cyprus, Greece, Malta, Norway and Turkey under 100€
  • 35€ for Zone 5 - Albania, Bosnia and Herzegovina, East Macedonia and Thrace, Central Macedonia, West Macedonia, Iceland, Faroe Islands, North Macedonia, Montenegro, Romania, Serbia, Kosovo, Kosovo-Pomoravlje and Kosovo-Metohija under 120€

This express delivery for all Spain and Portugal, includes TWO ATTEMPTS to make the delivery. If the address provided is incomplete or some information is wrong and GLS is not able to make the delivery, they will leave it at the franchise closest to the address provided. In case that instead of going to look for it at the nearest franchise you want to make a third attempt, modify and / or add some information, GLS considers it as another shipment. Then we will have to agree who and how this new shipment is paid.

Can I request delivery of an order outside of Europe?

Yessss!!! The shipping price will be automatically calculated based on the country you are shipping from.

What happens if my order does not arrive or I am not at the address that I indicated when the order is to be delivered?

Theoretically, the carrier would have to call, although it is true that sometimes they have not called and, depending on the rush they are in, they will simply return it to the nearest franchisee and will try to deliver the next business day. In any case, by entering the tracking number on the GLS website -or another if it is outside of Spain or Portugal- you will have access to the status of your shipment and the telephone number of the franchise in charge of the last mile.

RETURNS


What do I have to do to return an item?

To proceed with the return of an item with which you are not satisfied, first of all contact us via email at [email protected] to be aware of the situation and find together the best solution for your maximum satisfaction.

Basically, we will recommend that you return your order through the Post Office, to the following address: Calle Batista y Roca nº 5, 1º 1ª 08302 - Matarò. You must save the shipment ticket and send us a photo of it to our email [email protected] Once your order arrives back, we will make you a full refund, both of your order and of the shipping costs of the same -as long as you have used the Post Office-.

If you want to use another transport company for said return, we do not pay the costs of this shipment.

What is the deadline to be able to make a return?

The maximum period you have to contact us to start the return is 7 working days from the date of receipt of the order. After this period we will not be able to accept the return of your order.

Do I have to pay something for my return? How and when will I receive the amount of my return?

Once the return is approved (when we verify that the returned items are in the same conditions in which they were sent, that they have not been used, that they retain their original labels or formats and their full original packaging) you will receive the amount in the same way that you made the payment. We will send you a confirmation email indicating the amount that will be credited to your account in a few days. Remember that the time it may take to pay your credit card or PayPal account always depends on your bank.

The amount paid will correspond to the RRP you paid for the returned items.

Transportation costs (both shipping and return) will be returned only when JanoFilters is responsible for the cause of the return of the product (sending the wrong product, product in poor condition, etc.). If it is due to regret or change of mind, the shipping and return costs are borne by the buyer.

Right of withdrawal

According to the Regulatory Regulations for Distance Selling, European Union customers have 7 working days, counting from the date of receipt of the order, to exercise the right of withdrawal on their order.

In this case, the money will be returned and the order collected following the procedure indicated above.

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